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About Us

Our mission is to provide healing in the community through a holistic approach and manual therapy. We want to help people live their lives without limits by providing orthopedic and spine rehabilitation the way it should be.

“Surround yourself with people who share your vision and you will find success.”


Theraplay has captured the community as a leader in chronic pain and spine management with the collaboration and guidance of local physicians and other experts. From a humble beginning to a growing specialty practice that aims to help people, both young and old and from different walks of life, the success of Theraplay has continued to prosper due to the compassion and caring spirit of its staff and leaders. It has continued to be a family-oriented healthcare environment. The strong and ongoing core values of Theraplay continue to lead the founders, leaders and team members. Accountability, compassion and kindness, teamwork, family, commitment to excellence and paying it forward.


Theraplay was founded on October 1, 2001 by Dr. Troy Factora. It has been 20 years since the founding and establishment of Theraplay which started in one small bedroom with a desktop computer, a two-drawer filing cabinet with a fax machine on top. Many who have joined Theraplay have now pursued other journeys professionally and personally. We have seen patients and clients from different walks of life.


In December 2004, Theraplay LLC opened its first outpatient clinic that served mostly the pediatric population. It was a struggle for three years making it work both financially and physically. Like many other journeys, it was filled with challenges and happiness.


Another crossroad in Theraplay’s journey was widespread chronic pain and spine problems plaguing their pediatric clients and families, who took care of their special needs family members. This was the force that drove Theraplay to expand in providing PT services for adult clients, which was the beginning of transformation to Orthopedic and Spine Center.


As Theraplay grew, Dr. Troy Factora expanded provision of services to adult clients and acquired two Doctoral degrees, one in Physical Therapy and another in Osteopathy. Balancing work and family is always a challenge for everybody–that is why Theraplay focused on working as a team to provide services to their clients and nurture a caring and supportive environment for their patients.


In 2015, a land on the west side of Bloomington was purchased. And on September 22, 2017, a glorious and fulfilling day, we moved to our new clinic that we could call home.

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Troy and Eme Factora


Clinical Team
Karen Hitchock
PT (Bloomington/Bedford)

Karen Hitchcock PT, COMT graduated from the University of Florida in 1995 and grew up in the snow-belt of Western NY State.


Karen has worked in numerous clinics over the years with significant experience treating SI joint and spine injuries as well as work and sports injuries.  She has had several personal injuries over the years, as well as chronic fatigue syndrome and has found these experiences to be very helpful in helping her clients. 


She is a certified orthopedic manual therapist (COMT) with 2 levels of cranial sacral training as well as 3 months of onsite training for vestibular dysfunction.  She is also Reiki practitioner level II certified and will soon be level III certified. She enjoys studying other alternative techniques of healing.


She enjoys teaching her clients in regards to health using physical therapy techniques, holistic and homeopathic knowledge , as well as teaching of mindfulness to reduce stress and anxiety.


She is passionate about helping people one on one… to improve health and well being- spiritually, emotionally and physically as life allows. She practices compassion and Unconditional Love for all and intends to abide in Love to the best of her ability when interacting with her clients.


She enjoys working in her yard, especially barefoot, for grounding and calming purposes. She loves nature and wildlife… hiking, kayaking, coffeehouses for reading and journaling, local breweries sporadically, as well as cleaning, dancing, writing simple songs, and sketching in order to make greeting cards for special occasions. 

Chelsea Schwegman

Chelsea graduated from Indiana University with a B.S. in Exercise Science in 2017. She earned her DPT from University of St. Augustine in Austin, TX in 2021.

Being able to make connections between mind/body and compensatory patterns is what drew her to the PT field.


In her free time, she

enjoys exploring new local breweries in the cities she visits and loves anything Reese's.

Kassidy Lingenfelter

Doctor of Physical Therapy IUPUI May 2021

Hobbies: Art and writing, music composition and performance

Specialty: Vestibular Rehabilitation

Why Theraplay: Because they offer a truly unique, dynamic and most importantly effective approach with a combo of individualized rehab delivery through a fusion of manual therapy and neuromuscular reeducation. Theraplay empowers patients with

better health and know-how, giving them the tools and awareness to anticipate and adjust physical behaviors in real time which increases their quality of life.

Mia Lowden
PTA (Bloomington/Bedford)

Admin Team

Chloe Tucker

Senior Front Desk Receptionist & Prior Authorization Specialist

Chloe studied Leadership and Management in Lansing Community College. She is a people person and chose Theraplay because of her love for people interactions. When she is not working, she loves to spend time and spoil her two pups, Stella and Doug.

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Sophia Smith

Front Desk Receptionist,
New Referral and Insurance Verification Specialist

Sophia is an Indy native and has been in Bloomington since 2018. Her favorite part of working at Theraplay is getting to know all of the patients we see! When she's not at work, she likes cooking, reading, and hanging out with her friends!

Kennedy Wilson

Billing Personnel

I am currently a senior student at IU working on a Bachelors of General Studies in Behavioral and Social Sciences with a minor in communications. I enjoy traveling, spending time with my friends and family and being outdoors."

Kelsie Kuhlman
Front Desk/PT Technician 

Kelsie was born and raised in Bloomington. She enjoys helping people and is excited to learn more about physical therapy through working at Theraplay. Outside of work, she enjoys going on hikes with her beagle, snuggling up with her cats, and working on new art projects. She has a passion for creating things, especially within the media's of ceramics, stained glass, and other 3D crafts.

Kennedy Baxter

Front Desk Receptionist/PT Tech (Bedford/Bloomington)

Krista Greve BS

Administrative Director

Krista has been with Theraplay since 2012. She graduated from Indiana University with a Bachelor's degree in Exercise Science. When not working, she loves to spend time with her son and husband, travel, attend IU sporting events, and do anything that involves being outside... hiking, landscaping, boating, running, kayaking, all of it!

Admin Team
PT Tech Team

PT Tech Team

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Brandon Stant-Wilson

PT Technician

Brandon is studying exercise science with a minor in fitness instruction at Indiana University. In his free time he enjoys spending time with his dog, Ghost!

Brooke Johnson

PT Technician

Brooke is studying Exercise Science with minors in Psychology, Medical Sciences, and Personal well-being at Indiana University. She enjoys traveling, spending time with friends and family, being active, and being outdoors.

Annaliese Hudson

PT Technician

Olivia Kielty

PT Technician


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Erica Smith

Functional Medicine Coordinator

Erica is currently working towards a Bachelor's Degree in Biology and Psychology at Indiana University. Her passions include mental health advocacy, weightlifting, volleyball, her dogs, and outdoor adventures.


Join our team

Accepting resumes for the following positions. Click the position you are interested in for more information.

Physical Therapist
Physical Therapist Assistant
Physical Therapist Aide
Job Openings
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